Published: 02/11/2023

Customer Success Manager

Business financing wasn’t designed for e-commerce. Our client think it’s time to change that.

They use tech to provide frictionless financing to e-commerce sellers. Available on 18 Amazon marketplaces and a growing number of other marketplaces around the world. Established in London in 2018, They've grown rapidly and now support businesses from California to Shanghai.



Exciting opportunity for a highly motivated, target-driven individual to work in an Customer Success role for a leading e-commerce platform. Reporting to the Customer Success Director, you will be responsible for building and managing relationships with clients across the globe, ensuring their success and satisfaction by developing a deep understanding of their unique challenges and opportunities.



  • Track, report, find growth opportunities, and optimize clients’ performance by spotting problems as they arise, evaluating workable solutions, then putting those solutions into practice.
  • Work closely with current clients to determine their needs, priorities, and pain points. Then, capitalize on these connections to create business opportunities.
  • Build enduring connections with your clients by acting as their main point of contact and trusted advisor.
  • Promote a customer-centric mindset throughout the organization and work closely with internal stakeholders to represent the voice of the customer.
  • Actively look for ways to add value to customers such as introducing new features or cross/upselling.
  • Ensure clients have access to all the necessary reporting, reconciliation, and business management tools.



  • Self starter and born networker with a proven track record in an account management role with global SMBs.
  • French full selling proficiency
  • Excellent presentation and communication skills with strong technical knowledge; able to tell stories in a layman’s terms
  • Professional and proactive approach to account management
  • Existing network across digital commerce platforms and the broader ecosystem is highly desirable
  • Global payments and credit experience is desirable
  • Circa 3 years Account Management experience and understanding of global ecommerce and the challenges customers face with cash flow



  • Start-up culture with no bureaucracy and no complex processes.
  • Collaborative, close-knit team – all the way up to our co-founders.
  • Full ownership over your responsibilities and tasks.
  • Tech diversity. We offer a range of options for hardware and operating system (Mac, Windows, Linux). We value delivery, it’s up to you how you get there.



£40,000 + £20,000



London Bridge, London



Hybrid: 2/3 days a week in the office