Customer Success Manager

Business financing wasn’t designed for e-commerce. Our client think it’s time to change that.

They use tech to provide frictionless financing to e-commerce sellers. Available on 18 Amazon marketplaces and a growing number of other marketplaces around the world. Established in London in 2018, They've grown rapidly and now support businesses from California to Shanghai.

 

ROLE DESCRIPTION:

Exciting opportunity for a highly motivated, target-driven individual to work in an Customer Success role for a leading e-commerce platform. Reporting to the Customer Success Director, you will be responsible for building and managing relationships with clients across the globe, ensuring their success and satisfaction by developing a deep understanding of their unique challenges and opportunities.

 

KEY RESPONSIBILITIES:

• Track, report, find growth opportunities, and optimize clients’ performance by spotting problems as they arise, evaluating workable solutions, then putting those solutions into practice.
• Work closely with current clients to determine their needs, priorities, and pain points. Then, capitalize on these connections to create business opportunities.
• Build enduring connections with your clients by acting as their main point of contact and trusted advisor.
• Promote a customer-centric mindset throughout the organization and work closely with internal stakeholders to represent the voice of the customer.
• Actively look for ways to add value to customers such as introducing new features or cross/upselling.
• Ensure clients have access to all the necessary reporting, reconciliation, and business management tools.

 

KEY SKILLS/EXPERIENCE REQUIRED:

• Self starter and born networker with a proven track record in an account management role with global SMBs.
• French full selling proficiency
• Excellent presentation and communication skills with strong technical knowledge; able to tell stories in a layman’s terms
• Professional and proactive approach to account management
• Existing network across digital commerce platforms and the broader ecosystem is highly desirable
• Global payments and credit experience is desirable
• Circa 3 years Account Management experience and understanding of global ecommerce and the challenges customers face with cash flow

 

WHAT THEY OFFER:

• Start-up culture with no bureaucracy and no complex processes.
• Collaborative, close-knit team – all the way up to our co-founders.
• Full ownership over your responsibilities and tasks.
• Tech diversity. We offer a range of options for hardware and operating system (Mac, Windows, Linux). We value delivery, it’s up to you how you get there.

 

SALARY/OTE:

£40,000 + £20,000

 

LOCATION:

London Bridge, London

 

HYBRID:

Hybrid: 2/3 days a week in the office